Digging more deeply in healthcare, my work at CareFirst ran the gamut from branding campaigns, digital experiences, environments and a long list of...
Heavy collaboration was a must across the DX/CX/UX teams, as we finally got the enviable Forrester #1 Customer Service rating.
Role: Creative Direction, Design Direction, Art Direction, Copy
Collaborators: Amanda Sousa, Michael Monsef, Lisa Demoranville